Shipping Policy

Thank you for choosing The Puffin Designs for your handmade lampshade purchase. We want to ensure that your order arrives promptly and securely. Please review our shipping policy below:

  1. Processing Time:

    • Each handmade lampshade is carefully crafted to meet your specific requirements. Therefore, please allow us 5-business days to process your order before it is shipped.
    • In case of any unforeseen delays or issues with your order, we will notify you via email or phone.

  2. Shipping Methods and Timeframes:

    • We currently offer shipping within the United Kingdom
    • For domestic orders, we utilize reliable shipping carriers to deliver your package. The shipping timeframes may vary depending on your location and the shipping method selected at checkout.
    • Standard shipping typically takes 3-7 business days for delivery, while expedited shipping options may be available for faster delivery (1-3 business days).
    • Please note that these timeframes are estimates, and actual delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.

  3. Shipping Charges:

    • The shipping cost for your order will be calculated based on the weight of the package, the shipping method chosen, and your location. You can view the shipping charges at checkout before completing your purchase.
    • We may offer free shipping promotions or discounts from time to time. Make sure to check our website or subscribe to our newsletter for any ongoing offers.

  4. Order Tracking:

    • Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
    • Please allow a few hours for the tracking information to become available after you receive the email notification.

  5. International Shipping:

    • At this time, we only ship within the United States and do not offer international shipping. We apologize for any inconvenience caused.

  6. Packaging:

    • We take great care to package our handmade lampshades securely to ensure they arrive in perfect condition. Each lampshade is wrapped with protective materials to prevent damage during transit.

  7. Address Accuracy:

    • Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or delivery issues caused by incorrect or incomplete addresses.

  8. Shipping Insurance:

    • We provide shipping insurance for all our packages to protect against loss or damage during transit. In the unlikely event that your order is lost or damaged, please contact us immediately, and we will assist you in filing a claim with the shipping carrier.

If you have any further questions or need assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to help and ensure your shopping experience with The Puffin Designs is delightful.