Refund Policy

At ThePuffinDesigns, we take pride in creating high-quality handmade lampshades that are meticulously crafted to bring beauty and functionality to your space. We strive to ensure customer satisfaction with our products. However, we understand that there may be instances where you may need to request a refund. Please read our refund policy carefully to understand your rights and options.

  1. Eligibility for Refund:

    • Damaged or Defective Products: If you receive a lampshade that is damaged or defective, we will gladly offer you a refund. Please contact us within 48 hours of receiving the product, and provide us with detailed information and images of the damage or defect.
    • Incorrect Order: If you receive an incorrect lampshade due to an error on our part, we will happily provide a refund. Please notify us within 48 hours of receiving the item and provide necessary evidence.

  2. Non-Eligible Items for Refund:

    • Custom Orders: Lampshades that are specifically customized or personalized according to your preferences are not eligible for a refund unless they arrive damaged or defective.
    • Change of Mind: If you change your mind after making a purchase and no longer want the lampshade, we cannot provide a refund. We encourage you to make a well-informed decision before placing an order.

  3. Refund Process:

    • Contact Customer Support: To initiate the refund process, please contact our customer support team within the specified timeframe mentioned above. You can reach out to us through [insert contact details].
    • Provide Necessary Information: In your refund request, please include your order number, a detailed explanation of the issue, and any supporting evidence such as photographs.
    • Review and Verification: Our team will review your refund request and the provided evidence. We may request additional information if needed.
    • Refund Decision: Once we have reviewed your request, we will notify you of our refund decision. If your refund is approved, we will process it within [insert number of days].
    • Refund Method: The refund will be issued using the original payment method used during the purchase, unless otherwise mutually agreed upon.

  4. Return of Products:

    • Damaged or Defective Products: In cases where we require the return of the damaged or defective lampshade, we will provide you with a prepaid shipping label or arrange for a pickup.
    • Packaging: Please ensure that the lampshade is securely packaged in its original packaging or equivalent to prevent further damage during return shipping.

  5. Non-Refundable Items:

    • Shipping Costs: The shipping costs associated with the original purchase are non-refundable, except in cases where the return is due to our error.
    • Customization Fees: Any fees associated with customizing or personalizing the lampshade are non-refundable unless the product arrives damaged or defective.

  6. Further Assistance:

    • We are committed to addressing your concerns and ensuring a positive experience. If you have any questions or need further assistance regarding our refund policy, please contact our customer support team.

Please note that our refund policy is subject to change without prior notice. We recommend visiting our website or contacting customer support for the most up-to-date information.

Last updated:5/15/2023